All Refrigerant1. Introduction and Scope
This Privacy Policy describes how Waymo Home ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit our website, make purchases, or interact with our services. This policy applies to all users of our website and customers of our products and services.
We are committed to transparency in our data practices and compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant data protection regulations. By using our website or services, you acknowledge that you have read and understand this Privacy Policy.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us, including your name, email address, phone number, billing address, shipping address, and payment information when you create an account, place orders, or contact customer service.
Business Information
For commercial customers, we may collect business names, tax identification numbers, professional licenses, and other information necessary for B2B transactions and compliance with industry regulations.
Technical Information
We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring website, pages viewed, and the dates and times of your visits through cookies and similar technologies.
Communication Data
We retain records of communications between you and our customer service team, including emails, phone calls, and chat sessions, to provide support and improve our services.
3. How We Use Your Information
Order Processing and Fulfillment
We use your personal and payment information to process orders, arrange shipping, handle returns, and provide customer support related to your purchases.
Account Management
We use your information to create and maintain your customer account, provide access to order history, save preferences, and facilitate future purchases through our website.
Customer Service
We use your contact information and communication history to respond to inquiries, resolve issues, provide technical support, and improve our customer service processes.
Legal Compliance
We use your information to comply with applicable laws and regulations, including tax obligations, consumer protection requirements, fraud prevention measures, and other legal requirements.
Business Operations
We may use aggregated, de-identified information for business analytics, website improvement, inventory management, and other operational purposes that do not identify individual users.
4. Information Sharing and Disclosure
Service Providers
We share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, providing shipping services, and supporting our business operations. These providers are contractually bound to protect your information.
Shipping Partners
We share delivery information with shipping carriers and logistics partners to facilitate product delivery. This includes names, addresses, and contact information necessary for successful delivery.
Payment Processors
Payment information is shared with secure, PCI-compliant payment processors to complete transactions. We do not store complete credit card information on our servers.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.
5. Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of sensitive data, Secure Socket Layer (SSL) technology for data transmission, and regular security assessments.
Access to personal information is restricted to authorized employees and service providers who need the information to perform their job functions.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents and notifying affected users as required by law.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve our services.
Essential Cookies
These cookies are necessary for basic website functionality, including shopping cart operation, secure login, and order processing.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website and how we can improve user experience.
Preference Cookies
These cookies remember your choices and preferences, such as language settings and customized display options.
You can control cookie settings through your browser preferences, although disabling certain cookies may limit website functionality.
7. Your Privacy Rights
Access Rights
You have the right to request access to the personal information we hold about you.
Correction Rights
You may request correction of inaccurate or incomplete personal information.
Deletion Rights
Subject to legal and business requirements, you may request deletion of your personal information.
Portability Rights
You may request a copy of your personal information in a structured, machine-readable format.
Opt-Out Rights
You may opt out of marketing communications at any time using the unsubscribe link in emails or by contacting customer service.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Account Information
Customer account information is retained while your account remains active and for a reasonable period afterward.
Transaction Records
Order and payment information is retained for accounting, tax, warranty, and legal compliance purposes, typically for seven years from the transaction date or as required by applicable law.
Communication Records
Customer service communications may be retained for quality assurance and training purposes.
When information is no longer needed, we securely delete or anonymize it in accordance with applicable legal requirements.
9. Third-Party Services and Links
Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Waymo Home. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices or content.
We encourage users to review the privacy policies of any third-party services they use.
10. Children's Privacy
Our website and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children under 13 years of age.
If we become aware that we have collected personal information from a child under 13, we will promptly delete such information.
11. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence, including the United States.
When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
By using our services, you consent to such transfers where permitted by law.
12. California Privacy Rights (CCPA)
California residents may have additional privacy rights under the California Consumer Privacy Act (CCPA), including rights to know, access, delete, and correct personal information.
We do not sell personal information to third parties for monetary consideration.
To exercise your CCPA rights, please contact us using the information provided below.
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
Updated versions will be posted on our website with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
14. Contact Information and Data Protection Officer
If you have questions about this Privacy Policy, need to exercise your privacy rights, request access to your personal information, or wish to file a complaint regarding our data practices, please contact us.
Waymo Home
We are providing 24/7 Customer Support :
📱 Phone: +1 256 439 7556
✉ Email: contact@waymohome.com
📍 Address: 621 8th Ave, Crestview, FL 32536, USA