1. Shipping Coverage and Availability

Waymo Home proudly ships throughout the 48 contiguous United States from our fulfillment facility located in Crestview, Florida. Our strategic warehouse location enables efficient order processing and reliable delivery to customers nationwide.

At this time, we do not offer shipping to Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories. International shipping is currently unavailable. To ensure successful delivery, all orders must include a valid physical street address. We are unable to ship to P.O. Boxes.

2. Processing Times

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed during weekends or holidays will be processed on the next business day.

During periods of high demand, seasonal promotions, or unforeseen circumstances, processing times may be extended. Customers will be notified promptly if any significant delays occur.

3. Shipping Methods and Delivery Times

We offer reliable shipping options designed to meet a variety of delivery needs.

Standard Shipping: Estimated delivery within 4–7 business days.

Expedited Shipping: Estimated delivery within 2–3 business days where available.

Priority Shipping: Estimated delivery within 1–2 business days for eligible locations.

Delivery times are estimates only and may vary depending on destination, weather conditions, and carrier operations.

4. Shipping Costs and Calculation

Shipping charges are automatically calculated during checkout based on order weight, package dimensions, destination, and selected shipping method.

From time to time, Waymo Home may offer free shipping promotions on qualifying orders. Any applicable shipping discounts will be displayed during checkout before payment is completed.

5. Packaging and Product Protection

Every order is carefully packed using quality packaging materials to help ensure products arrive safely and in excellent condition.

Products are inspected prior to shipment and securely packaged to minimize the risk of damage during transportation. Additional protective materials may be used for fragile, oversized, or high-value items.

6. Order Tracking and Communication

Once your order has shipped, you will receive a confirmation email containing tracking information.

Customers can monitor shipment progress directly through the carrier's tracking system. If any delivery issues arise, our support team is available to assist with tracking inquiries and shipment updates.

7. Delivery and Receiving

Deliveries are generally made during normal business hours by our shipping partners.

Customers are responsible for ensuring that someone is available to receive the shipment when required. If a delivery attempt is unsuccessful, the carrier may leave instructions for redelivery or package pickup.

Additional carrier fees may apply for repeated delivery attempts or special delivery requests.

8. Inspection and Damage Claims

Upon receiving your order, please inspect all packages carefully.

If your package arrives damaged, please contact our customer support team within 24 hours of delivery and provide photographs of both the product and packaging.

Retain all original packaging materials until the claim has been reviewed and resolved. Our team will work diligently to assist with replacements or claims when appropriate.

9. Weather and Service Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to weather conditions, transportation disruptions, carrier delays, or other circumstances beyond our control.

Waymo Home is not responsible for shipping delays caused by events outside our reasonable control; however, we will keep customers informed whenever possible.

10. Address Changes and Delivery Instructions

Customers should verify that all shipping information is accurate before submitting an order.

Requests to modify shipping addresses must be made before an order has been dispatched. Once a shipment is in transit, address changes may not be possible and additional carrier fees may apply.

Special delivery instructions may be entered during checkout but cannot be guaranteed by the carrier.

11. Returns and Exchanges

For complete information regarding returns, exchanges, and refunds, please review our Return Policy.

If a return is approved, products must be returned in their original condition and packaging whenever possible. Customers are responsible for securely packaging returned items to prevent damage during transit.

12. Contact Information for Shipping Questions

If you have any questions regarding shipping, delivery, tracking, or order status, please contact our customer support team.

We are providing 24/7 Customer Support :
📱 Phone: +1 256 439 7556
 ✉ Email: contact@waymohome.com
📍 Address: 621 8th Ave, Crestview, FL 32536, USA