All RefrigerantHelp Center
Frequently Asked Questions
Find quick answers about our products, shipping, orders, and customer support.
Products & Orders
Common Questions
Everything you need to know before and after placing your order.
What products does WaymoHome offer?
Products
WaymoHome offers a wide selection of HVAC and refrigerant products, including refrigerant cylinders in various sizes and pallet quantities. All products meet EPA standards and ship from our Crestview, FL facility.
WaymoHome offers a wide selection of HVAC and refrigerant products, including refrigerant cylinders in various sizes and pallet quantities. All products meet EPA standards and ship from our Crestview, FL facility.
Do I need a certification to buy refrigerants?
Compliance
Yes. Per EPA regulations, purchasing certain refrigerants requires a valid Section 608 or 609 certification. We verify all certifications prior to order fulfillment to ensure full compliance with federal requirements.
Yes. Per EPA regulations, purchasing certain refrigerants requires a valid Section 608 or 609 certification. We verify all certifications prior to order fulfillment to ensure full compliance with federal requirements.
What is the minimum order quantity?
Orders
Our minimum order starts at one cylinder. We also offer discounted pricing on quarter, half, and full pallet orders. Contact us directly for volume quotes on larger commercial purchases.
Our minimum order starts at one cylinder. We also offer discounted pricing on quarter, half, and full pallet orders. Contact us directly for volume quotes on larger commercial purchases.
How long does shipping take?
Shipping
Orders are processed within 1–2 business days from our Crestview, FL warehouse. Delivery typically takes 4 to 7 business days depending on your location. Expedited shipping options are available upon request.
Orders are processed within 1–2 business days from our Crestview, FL warehouse. Delivery typically takes 4 to 7 business days depending on your location. Expedited shipping options are available upon request.
Do you ship across the United States?
Shipping
Yes, we ship to all 48 continental United States using DOT-certified carriers specializing in hazmat transport. All shipments comply with federal and state regulations for refrigerant handling.
Yes, we ship to all 48 continental United States using DOT-certified carriers specializing in hazmat transport. All shipments comply with federal and state regulations for refrigerant handling.
Can I track my order after it ships?
Orders
Absolutely. Once your order is dispatched, you'll receive a tracking number by email so you can follow your shipment in real time. You can also check order status by contacting us directly.
Absolutely. Once your order is dispatched, you'll receive a tracking number by email so you can follow your shipment in real time. You can also check order status by contacting us directly.
What is your return and refund policy?
Returns
We offer a 30-day limited warranty covering manufacturing defects and shipping errors. Products must be in their original, unopened condition. If you receive a damaged or incorrect item, contact us right away for a prompt resolution.
We offer a 30-day limited warranty covering manufacturing defects and shipping errors. Products must be in their original, unopened condition. If you receive a damaged or incorrect item, contact us right away for a prompt resolution.
Do you offer bulk or wholesale pricing?
Pricing
Yes! We specialize in bulk and wholesale supply with competitive volume pricing. Contact us at contact@waymohome.com or call +1 256 439 7556 to request a custom quote for large-volume or commercial orders.
Yes! We specialize in bulk and wholesale supply with competitive volume pricing. Contact us at contact@waymohome.com or call +1 256 439 7556 to request a custom quote for large-volume or commercial orders.
What payment methods do you accept?
Payments
We accept all major credit cards (Visa, MasterCard, American Express), ACH bank transfers for qualified accounts, and Net 30 terms for approved commercial customers. All transactions are PCI-compliant and fully secure.
We accept all major credit cards (Visa, MasterCard, American Express), ACH bank transfers for qualified accounts, and Net 30 terms for approved commercial customers. All transactions are PCI-compliant and fully secure.
How should I store refrigerants safely?
Safety
Store refrigerants in a cool, dry, well-ventilated area away from heat and direct sunlight. Keep cylinders upright, secured, and below 125°F. Always follow EPA and OSHA guidelines for proper handling and storage.
Store refrigerants in a cool, dry, well-ventilated area away from heat and direct sunlight. Keep cylinders upright, secured, and below 125°F. Always follow EPA and OSHA guidelines for proper handling and storage.
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